IBM had just announced on December 8, 2009 that its Tivoli Monitoring software will be offered as a hosted version. This version is recommended to companies that prefer paying subscription fees over getting licensed for the software.
It is good to have version options as the software is vital in running a midsized company or a sector within a big company. The service monitors the operating systems, applications, servers, and virtual machines the company is using to manage company data, transactions, and communications.
Important aspects of the company’s computer systems operate best when above a certain level. That level is recorded so that if there is a dip in level, the IT staff will be immediately alerted. To make things more specific, alerts are issued when there is a poor web response time or when there is a system crash or slowdown.
IBM’s Tivoli Monitoring service has two versions. The first one is the one monitoring all that makes up the company’s computer systems: operating systems, applications, servers, and virtual machines. Such a service costs less than $100 per monitored resource. Note that the service can monitor from 25 to 500 resources.
The other type of Tivoli Monitoring service also keeps tabs on operating systems but goes further to check up on hardware devices, websites, and SNMP alerts. The service costs less than $50 per resource.
The payment modes also have two types. The first one entails a one-time fee of less than $7000 for each client. The other option requires a less than $20 fee per resource. The second option is a better deal for smaller companies.
According to IBM, hosted Tivoli Monitoring had been offered in the United States since November 2009, but the announcement came about a month later. The service is now also being offered in several countries, spread across five continents.
The move, admits IBM representatives, is aimed at making sales improve. Tivoli Express is not doing so well so IBM is looking for different formats to be able to step up. A RedMonk analyst comments on IBM’s difficulty in its movement down-market. He said that IBM should be flexible when it comes to pricing.
The Tivoli Monitoring Services is up against monitoring services from smaller companies. The competitors’ roster includes Accelops, ManageEngine, and InteQ. BMC Software and Microsoft also have monitoring services up their techie sleeves. So, IBM is just getting it right but not necessarily winning a decision on providing several options for its consumers. It is up against small and big names alike. The monitoring services niche has caught on. Companies, big and small, recognize the need to make use of a monitoring gadget. Employees have other things to worry about than just check up on each computer system and its parts to see if there is some trouble brewing.