Skype is a VoIP Service with Voice over Internet Protocol plans and communication solutions for Home and Business users by Publisher Skype Limited.
Skype is a popular VOIP that has a slightly different features compared to other providers. It is a simple, downloadable software that can be obtained by everybody in order to make calls around the world. Not like other online telephony providers, this program requires users to have computers. The best thing about Skype is that users can download it for free, plus, users can make Skype to Skype calls for free. Toll Free USA numbers can also be reached using the Skype service.
Skype has 17 features that are basically found in other VoIP services. But, unlike other VoIPs, Skype features Video Chat. It also has additional options such as file sharing, conference calls, instant messaging (im) or group im. It also features free Skype to Skype calls, cheap calls (domestic and international) to non-Skype users and more.
Skype is very easy to set up; it is actually one of easiest to install VoIPs. With Skype, there is no need to install additional equipment or experience the hassles that usually go with it. The only thing needed to do with Skype is to download it and install the program into the computer. A microphone or headset is the only required tool in order to make and receive calls. In addition, Skype is compatible with both Windows and Mac so there’s no worrying about the compatibility.
Among the many advantages of using Skype is how easy it is to pay for the service. There is a monthly payment plan, and there is a pay as you go scheme. Skype offers unlimited calls to US and Canada for only $2.99 a month. Unlimited calls to North America costs $7.99 a month, while Unlimited World plan costs $13.99 a month. Unlimited World plan is for unlimited calls to over 40 countries.
Monthly plans and prepaid plans are better than pay as you go schemes. Pay as you go is more expensive than monthly plans and it also saves the users the burden of paying bills each time they use Skype to call someone. Payment can be made via PayPal, Moneybookers, Credit Cards, or prepaid Skype cards available at Wal-Mart.
Skype Customer Support
On the Skype website, customers are provided with answers to FAQs. There are also help topics focusing on each service aspect. Questions regarding Payments and Billing, Technical Issues, Products and Features and other topics are answered by glossaries, wikis, and tutorial videos.
Although there are plenty of online information, Skype does not seem to offer customer support via phone. There are email addresses posted at the website, but the email addresses are for general inquiries and not for technical support.
Users love using Skype because of its many features, not to mention its ease of use. It allows users have VoIP calls for free or with a minimum charge. Some experts believe that Skype is not a VoIP but a special peer to peer technology that needs a microphone in order to get interactive.
With Skype, all you need is a PC and an internet connection. Install the program in just a few minutes and you are ready to go. You can use a microphone or headset in order to make calls or go video chatting. It is a great tool for businesses that have offices all around the world. It offers very cheap rates to overseas calls and it also comes in unlimited plans that are surprisingly affordable. Unlimited call rates starts at $2.99 a month.
Although it lacks a decent customer support, Skype is still one of the best VoIPs on the web. It gives clear, audible calls and real time video calls. All in all, Skype provides users the communication freedom sans a high price tag.